Our products are made to order and we use several manufacturers so depending on the product the dispatch timescales will be varied.
Details for each product type are listed below:
MUGS - Standard Prints
Our usual timescales are approximately 2 working days from ordering to dispatch however this could rise during busier periods (such as towards/during Christmas).
MUGS - Personalised Prints
For any items where personalisation is required our usual timescales are 3-5 working days from ordering to dispatch however this could rise slightly during busier periods (such as towards/during Christmas) and our current workload.
Our usual timescales are approximately 2-3 working days from ordering to dispatch which covers non-peak times, and 4-5 working days during busier periods and Christmas holidays.
Our usual timescales are approximately 5 working days from ordering to dispatch which includes busier times and Christmas holidays.
If you have a specific deadline for any of our products please contact us before purchasing.
Unless otherwise specified delivery timescales are usually 2-3 days. International shipping charges can be calculated, please contact us for a quotation before placing an order.
Cancellation & Returns
Cancellations can only be accepted providing the order has not already been placed via the manufacturers, a full refund will be offered at this stage, however should the order have been placed it cannot be refunded.
Any personalised artwork for caricatures or mug/clothing designs may be charged in full regardless of the stage of completion should you wish to cancel as this will be based on the time already committed, decisions will be made at our discretion and you will be informed prior to any refund being made.
Faulty or Damaged Products
Please check your product on receipt as any faulty item claims need to be reported within 7 days of purchase.
To report a faulty/damaged item please use the contact form and enter "Faulty" or "Damaged" as the subject followed by the order reference number.
Our customer services team will then contact you for further information and photographic evidence of the fault/issue. If photographic proof cannot be supplied and the product is to be returned to us for checking then additional postage costs will be incurred by the customer on the returned items.
Providing suitable photographic evidence or the fault is found then a replacement or refund will be given on the initial item only. We do not offer returns on products which have been worn/washed and are not returned in the original packaging.